Important Information

No returns necessary.  If a product arrives damaged and unusable, please notify me immediately so that we may assess the situation and agree on a solution of a partial or full refund, or replacement.  Not all situations will result in a replacement.  The full details on determining refunds and replacements, please see the full Refund Policy. 

Place your orders as usual, and either contact me via the Chat button to notify me that you want to combine, or leave a note in the Special Order Instructions box at Check Out.
Obviously if the first order has already shipped, we won't be able to combine it with other orders, so please notify me as soon as possible!  Read the full Shipping Policy for all of the details.

Orders are processed within 3 business (week days) of receiving your order.  Once it has shipped, you can track your order status on the tracking page of the courier's website. I recommend signing up for alerts on the courier's website.  You can also track your shipment if you log into your account and go to your order page.  If you can't find your tracking number, click on the Chat button at the bottom of my website and ask me for it.  By logging into your account first before contacting me, the system will show me all the important details of your order and I can quickly and easily find the answers you seek.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact me using the Chat button at the bottom of my website, and we can assist you with the next steps.  The first step is to call or physically go to your closest post office to see if they have your package there, and is waiting for you to collect it.  Couriers are supposed to leave you a delivery slip on where and when to pick up your package if it was not deliverable to your door, but sometimes that blows away, or doesn't get left at your door for various reasons.  Once you have verified that the post office doesn't have it, I will be able to put in a claim to have it searched for, or declared missing. All packages are shipping with tracking and insurance for situations like this so that we can refund or replace your order, based on your preferences and availibility of products.

VISA, MasterCard, American Express, E-Transfer (in Canada), Sezzle, and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.