Politique de remboursement

Refund Policy



Change of mind:
You may change your mind and cancel your order any time, as long as your order has not yet shipped.
You may change your mind and choose to return your purchase within 10 days of reception, at your expense.  If 10 days have gone by since the reception of your item(s), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and in it's original packaging. Please contact us so that we may send you a return tracked and insured shipping label to affix to the parcel. Once the item is returned to us and we have examined it and determined it to be in the same condition as it was originally shipped to you, we will refund your purchase minus the cost of the return shipping label. Shipping charges of the initial purchase is non-refundable.  If the item is stained, torn, washed, scratched, broken, or otherwise noticeably used, we can not refund you as we will not be able to restock the item.  

Item arrives damaged:
If your purchase arrives with damages to the packaging, and the postal person is handing it to you in person (whether at your door or at the counter when picking up), please advise them that you would like to report the damages before taking possession of the item. They will guide you as to whether you should not accept the package and have it returned to Sender (Atelier Fiber Arts) (they will send back at our expense, not yours), or whether you should accept the package and they will provide you with a proof that it was handed to you in damaged condition, to submit to the Sender for the purpose of filing an insurance claim. Please report the damage to us as soon as possible, so that we may initiate an insurance claim and at the same time replace your damaged item, or refund you in full, as per your preference,.

If the damaged parcel was left at your mailbox and there is no postal person to report the damages to, please contact us asap and provide us photos of the outer damages before opening it, so that we may be able to initiate an insurance claim in the event that the contents are also damaged.
If you would like to return the package before opening, we will send you a return label to affix to the package and send it back to us at our expense. Once it arrives back to us, we will initiate the refund. 

If you received this item as a gift, please contact the original person who made the purchase and have them get in touch with us to discuss the return, replacement or refund.

- To complete your return, we may require a proof of purchase.
- Your refund will be applied to the original method of payment. Please be aware that it can take a few days for the payment system to process the refund.
- If you are returning because of a Change of Mind, please be aware that we will not refund the initial postage fees.
- If you chose a shipping method without insurance (ie Lettermail, Small Packet USA), we can not file an insurance claim.  It will be at our discretion if we will offer a refund or replacement.
- This policy strives to protect both the Buyer and Seller from loss.

Non-returnable items:
Gift cards
Downloadable software products
Custom-made or handmade goods (unless defective)