Politique de remboursement

Refund Policy




You change your mind before your order has shipped.  It is considered shipped when we have purchased a shipping label and you have been emailed a shipping notification.  (Once we create the shipping label, the order is considered fulfilled and an automated email will be sent by our website.) 

If your purchase arrives damaged, or has manufacturing defects, please notify us immediately.  Please provide us with photos to help us take the appropriate next steps on our end.   Damaged items will be replaced, refunded or a substitution will be offered if we're out of stock on the item you purchased.

- We may require a proof of purchase to verify the product came from our shop.
- Refunds will be applied to the original method of payment. Please be aware that it can take a few days for the payment system to process the refund.
- If you choose a shipping method without insurance (ie Lettermail, Small Packet USA), we can not file an insurance claim if your package is lost or damaged.  It will be at our discretion if we will offer a refund or replacement.
- This policy strives to protect both the Buyer and Seller from loss.

Non-returnable items:
Gift cards
Downloadable software products
Custom-made or handmade goods (unless defective)