Politique d'expédition

Packages ship out of Montreal, Quebec, and goes all across Canada, and the United States.  we have been expanding the list of countries we will ship to.  As of June 2022, we ship to Australia, New Zealand, British Isles, Germany, FranceJapan, and Israel.   If you would like us to add your country to the list, send us an email (hello@atelierfiberarts.com) - we will look into the export rules and what we need to do to ship to you.  :) 

TAT (Turn Around Time): Order processing time is 2-3 business days.  If you haven't received your package in 2 weeks from the day that it shipped, please send us an email (you can hit Reply to your order confirmation email or send an email to hello@atelierfiberarts.com) so we can follow up with Canada Post. 


RATES:  for Canada and the US 
FLAT RATE:  $15 flat rate for under $200cdn

Canada and the US: Free shipping on orders $200+(cdn)


OVERAGES: if the difference between actual shipping and what you paid is more than $2, the difference will be refunded to you. 


PICK-UP:  If you are local and would like to pick up your order, send me an email hello@atelierfiberarts.com so that I can refund the shipping charges and so we can make arrangements for curbside pick up.