Politique d'expédition
SHIPPING RATES as of January 2nd, 2025:
ACROSS CANADA:
- $19.95CDN flat rate is available across Canada.
UNITED STATES:
- $16.95USD flat rate is available to all states, including Alaska, Hawaii, and PR
INTERNATIONAL:
- Calculated based on volume and weight, but Canada Post
I have enabled Calculated Carrier rates. Click on the drop down menu of the Shipping Method at checkout to view all of the rates. There may be a lower carrier rate option if your order is lightweight.
If you want to order everything in my shop, the maximum you have to pay is the flat rate (if you are within North America).
FREE SHIPPING W/in NORTH AMERICA ON ORDERS OVER C$175/U$120.
On individual orders (not on the total of the combined orders) shipping within North America that are above $175 Canadian ($120 USD) after discounts, and before shipping fees or any applicable taxes, will automatically receive free shipping. No code necessary.
CUBBY ORDERS:
A Cubby is when you intend to place several orders over time and want them all shipped together to save on shipping. Anyone worldwide can use it. Select the Cubby Order option at checkout. Pay the shipping listed on your first order. When adding to your cubby, use the code "CUBBY" at checkout to remove the shipping. Notify us when you are ready to have your cubby shipped, by either replying to any of your email order confirmations, or using the chat feature at the bottom left-hand side of the website. Your orders will be packed and weighed and you will be emailed an invoice to pay the balance of the shipping. Cubbies do not qualify for Flat Rate shipping, or Free shipping. You will still save money on the shipping of the combined orders than if you had shipped all of your orders separately. If you paid for shipping on multiple cubby orders, the shipping overages will be refunded to you.
ADD ON ORDERS:
If you forgot to add an item to your order and it hasn't shipped yet, choose the Add On Shipping Methods at checkout. It will be beneath your Shipping Address. Please use the code Add-On1 to remove the shipping on the additional order. Refunding shipping after-the-fact costs me money in lost fees that Shopify takes and doesn't return when I refund. If you do not remove the shipping fee before checking out, I might not refund the full shipping amount on the add-on orders, to cover those fees. I usually do refund the additional shipping in full, but I am rather partial to not losing money, so please help me out by following the instructions in the shipping method at checkout!
SHIPPING DISCOUNT CODES:
There are 2 active shipping discount codes: "AddOn1" is for removing the shipping for Add On orders, and "CPLabel" is if you have a Canada Post Shipping Label to send me.
Using any discount codes to remove shipping fees on orders that are not eligible for free shipping will result in your order(s) not being shipped until shipping fees are paid. If I am unable to make contact with you, within 5 business days of you placing your order(s), to collect the shipping fee, your order(s) may be cancelled.
The free shipping on orders over CAD$175/$120USD does not apply to the total of combined orders, only on one individual order. This is set and applied automatically by Shopify and can not be done manually.
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Please Note:
Atelier Fiber Arts is not a physical store that is open to the public.
It is located inside a private residence, and is unable to receive customers.
