IMPORTANT INFORMATION (your cart is below)
I typically ship within 3 days of you placing your order.
Please take a moment to familiarize yourself with the FAQs before making your purchase.
Sezzle is available! It may be hiding on the last page of checkout, after confirming your address. Look for a drop-down menu that says Alternative Payment Methods. This is also where the E-transfer option will appear.
What payment methods do you accept?
VISA, MasterCard, American Express, E-Transfer (in Canada), Sezzle, and Paypal, only. Please note that the available payment methods may change depending on your region.
What is the Return Policy?
No returns necessary. If a product arrives damaged and unusable, please notify me immediately so that we may assess the situation and agree on a solution of a partial or full refund, or replacement. Not all situations will result in a replacement. The full details on determining refunds and replacements, please see the full Refund Policy.
Can I add on to an order, or combine multiple orders to save on Shipping?
Place your individual orders as usual, and either contact me via the Chat button to notify me that you want to combine, or leave a note in the Special Order Instructions box at Check Out.
Obviously if the first order has already shipped, we won't be able to combine it with other orders, so please notify me as soon as possible! Read the full Shipping Policy for all of the details.
When will I receive my order?
Orders are processed within 3 business (week days) of receiving your order. Once it has shipped, you can track your order status on the tracking page of the courier's website. I recommend signing up for alerts on the courier's website. You can also track your shipment if you log into your account and go to your order page. If you can't find your tracking number, click on the Chat button at the bottom of my website and ask me for it. By logging into your account first before contacting me, the system will show me all the important details of your order and I can quickly and easily find the answers you seek.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact me using the Chat button at the bottom of my website, and we can assist you with the next steps. The first step is to call or physically go to your closest post office to see if they have your package there, and is waiting for you to collect it. Couriers are supposed to leave you a delivery slip on where and when to pick up your package if it was not deliverable to your door, but sometimes that blows away, or doesn't get left at your door for various reasons. Once you have verified that the post office doesn't have it, I will be able to put in a claim to have it searched for, or declared missing. All packages are shipping with tracking and insurance for situations like this so that we can refund or replace your order, based on your preferences and availability of products.
Can I combine Retail and Pre-Order products on the same order?
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Please don't. It makes so many things more complicated for me. Place two separate orders and let me know you want to combine them to save on shipping. Read the Shipping Policy for all of the details.
Do you ship Lettermail?
Unfortunately, no. It's not tracked and insured so if it goes missing, neither of us are protected. Also, not all products can fit in an envelope less than 2cm (1") thick, and it takes too much time to try to fit it in a flat envelope and tape it down so that it stay flat in transit. Envelopes are also not going to protect the product in transit.
What sort of things can I write in the Order Special Instructions box?
If you wish to have your order held because you want to come back for more products later (or are placing a separate order for Retail and Pre-Order products), you can put that information in that box. Please don't make special requests for things that are already covered in the FAQs, Refund or Shipping policies.
If you have any questions you want answered, please click the Chat box at the bottom of the page. The Order Special Instructions box is best used for leaving a note, rather than asking a question, as I have no direct way to respond to it.
You can totally leave me short stories and funny jokes in that box though.