MUST-READ IMPORTANT INFORMATION (your cart is below)

Want to add onto an existing order? Please click on Shipping Method under your Shipping address on the checkout page, to choose the correct shipping option for your order, and enter the discount code mentioned there, to remove the shipping.

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Once you've placed your order, it will be assumed that you read these important details, and the policies, and agreed to their contents. (You know that check box right before checkout? That one lol. I recommend reading it. There's good info in there.)

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Sezzle is available! It may be hiding on the last page of checkout, after confirming your address. Look for a drop-down menu that says Alternative Payment Methods.

FAQs

What payment methods do you accept?

VISA, MasterCard, Shop Pay, Sezzle, and Paypal. Please note that the available payment methods may change depending on your region.

What is the Return Policy?

No returns necessary. If a product arrives damaged and unusable, please notify me immediately so that we can decide on either a partial or full refund, or replacement. The full details can be found in our Refund Policy.

Can I add on to an order, or combine multiple orders to save on Shipping?

Yes you can! Follow the instructions in the Shipping Methods drop down menu and choose the correct option that meets your needs. You'll find this under your Shipping Address during the checkout process.

When will I receive my order?

Orders are processed within 3 business (week days) of receiving your order. Once it has shipped, you can track it by:
- logging into your account on this website, and go to your order page.
- through Shop if you paid by Shop Pay.
- through PayPal if you paid by PayPal
- your shipping confirmation email.
If you can't find your tracking number, click on the Live Chat button at the bottom of my website and ask me to grab it for you. By logging into your account first before contacting me, the system will show me all the important details of your order and I can quickly and easily find the answers you seek.
I recommend signing up for alerts on the courier's website.
Note for international orders, Canada Post tracking will end when it reaches the border. You can continue tracking via your local carrier's website.

What do I do if I never received my order?

Carrier tracking should provide you with up-to-date information about your package. If it gets stuck in transit and stops moving, or never gets delivered to you, please contact me using the Chat button at the bottom of my website, or by email to hello@atelierfiberarts.com. I will help you track it down, and if it's truly lost, I will send out a replacement (or issue a refund if I no longer have some of the items in your original order). Either way, you will be well taken care of!

Do you ship Lettermail within Canada?

I have some hardware products that are flat enough to fit through the "slot of doom" (the mail slot size that lettermail envelopes need to fit through). If you want to know if your items could fit, please add them to your cart and then click on the Chat icon at the bottom left of the website to ask. I will be able to see the items in your cart and let you know.

What sort of things can I write in the Order Special Instructions box?

If you wish to have your order held because you want to come back for more products later (or are placing a separate order for Retail and Pre-Order products), you can put that information in that box. Please don't make special requests for things that are already covered in the FAQs, Refund or Shipping policies.
If you have any questions you want answered, please click the Chat box at the bottom of the page. The Special Instructions box at checkout is best used for leaving a note, rather than asking a question, as I have no direct way to respond to it.
You can totally leave me short stories and funny jokes in that box though! I love a good pun!

About that Discount Code...

Please remember to apply your discount codes before finalizing your order. Because of software limitations, discounts can not be processed after the fact.
Multiple codes can be inputted at checkout, but Shopify will not stack them. It will give you the best deal for each product, then move on to use the other codes. For example, if there is a sale going on for 15% off, and you have a discount code from a scratch card that says 10% off, it default to 15% and not accept the 10% off. It will not apply two discounts to the same product. If you have a discount code for zippers and another discount code for pulls, you can enter them both at checkout. If you have a B1G1 discount off a certain product, and there is a sale going on for 15% off, it will choose the B1G1 because it gives a larger percentage off.

FYI: Shopify does not apply product and order discount codes to the shipping fee.