VISA, MasterCard, Shop Pay, and Paypal. Please note that the available payment methods may change depending on your region. 

No returns necessary.  If a product arrives damaged and unusable, please notify me immediately so that we can decide on either a partial or full refund, or replacement.  The full details can be found in our Refund Policy. 

Yes you can! Follow the instructions in the Shipping Methods drop down menu and choose the correct option that meets your needs. You'll find this under your Shipping Address during the checkout process.

Orders are processed within 3 business (week days) of receiving your order.  Once it has shipped, you can track it by:
- logging into your account on this website, and go to your order page. 
- through Shop if you paid by Shop Pay.
- through PayPal if you paid by PayPal
- your shipping confirmation email.
If you can't find your tracking number, click on the Live Chat button at the bottom of my website and ask me to grab it for you.  By logging into your account first before contacting me, the system will show me all the important details of your order and I can quickly and easily find the answers you seek.
I recommend signing up for alerts on the courier's website. 
Note for international orders, Canada Post tracking will end when it reaches the border. You can continue tracking via your local carrier's website.

Carrier tracking should provide you with up-to-date information about your package. If it gets stuck in transit and stops moving, or never gets delivered to you, please contact me using the Chat button at the bottom of my website, or by email to hello@atelierfiberarts.com. I will help you track it down, and if it's truly lost, I will send out a replacement (or issue a refund if I no longer have some of the items in your original order). Either way, you will be well taken care of!

Yes for some items. If you want to know if your items could fit, please add them to your cart and then click on the Chat icon at the bottom left of the website to ask. I will be able to see the items in your cart and let you know if it can go lettermail.

If you wish to have your order held because you want to come back for more products later, you can put that information in comment box. Please don't make special requests for things that are already covered in the FAQs, Refund or Shipping policies.
If you have any questions you want answered, please click the Chat box at the bottom of the page, or send me an email. The Special Instructions box at checkout is best used for leaving a note, rather than asking a question, as I have no direct way to respond to it.
You can totally leave me short stories and funny jokes in that box though! I love a good pun!

Please remember to apply your discount codes before finalizing your order.  Because of software limitations, discounts can not be processed after the fact. 
Multiple codes can be inputted at checkout, but Shopify will not stack them.  It will give you the best deal for each product, then move on to use the other codes.  For example, if there is a sale going on for 15% off, and you have a discount code from a scratch card that says 10% off, it default to 15% and not accept the 10% off.  It will not apply two discounts to the same product.  If you have a discount code for zippers and another discount code for pulls, you can enter them both at checkout.  If you have a B1G1 discount off a certain product, and there is a sale going on for 15% off, it will choose the B1G1 because it gives a larger percentage off.

FYI: Shopify does not apply product and order discount codes to the shipping fee.